Privacy and Cookie Policy

Gulf Poly Pipe LLC (“Gulf Poly Pipe,” “we,” “us,” or “our”) respects the privacy of website visitors, business contacts, customers, suppliers, and other individuals who communicate with us.

This Privacy and Cookie Policy explains how we collect, use, disclose, retain, and protect information through gulfpolypipe.com, our forms, email, telephone communications, and related business interactions.

1. Information we collect

Depending on how you interact with us, we may collect:

Contact information

• name;
• business email;
• telephone number;
• job title;
• company name; and
• mailing or delivery address.

Quote and project information

• project name and location;
• product, size, DR or SDR, quantity, and specification;
• delivery requirements;
• requested dates;
• drawings, specifications, purchase orders, certificates, and uploaded files; and
• messages or instructions submitted with an inquiry.

Transaction and account information

• quotation, order, invoice, payment-status, tax-exemption, and shipping information;
• Accounts Payable contacts;
• business credit request information; and
• correspondence concerning orders, claims, or account administration.

Sensitive financial or personal information requested for commercial credit should be submitted only through a secure method specifically provided by Gulf Poly Pipe, not through a general contact form.

Device and website information

• IP address;
• browser and device type;
• operating system;
• referring and exit pages;
• pages viewed;
• date and time of access;
• approximate location derived from IP address; and
• cookie or similar technology identifiers.

2. How we collect information

We collect information:

• directly from you;
• from your employer or business;
• through forms, email, telephone, and documents;
• from customers, suppliers, carriers, manufacturers, references, and service providers involved in a transaction;
• from public business records; and
• automatically through website technologies.

3. How we use information

We may use information to:

• respond to inquiries and RFQs;
• prepare quotations;
• verify specifications and delivery requirements;
• process and administer orders;
• coordinate with suppliers, manufacturers, carriers, and service providers;
• evaluate commercial credit requests;
• issue invoices and receive payment;
• maintain tax and transaction records;
• provide product documentation and customer support;
• investigate damage, shortage, return, or warranty claims;
• secure our website, systems, communications, and transactions;
• prevent fraud;
• comply with legal obligations;
• enforce agreements; and
• improve our website, products, communications, and business operations.

4. Business communications

When you contact us about a quotation, order, account, or project, we may use your contact information to communicate about that request and related business matters.

We may also send occasional business-development communications when permitted by law. You may opt out of promotional communications by using the unsubscribe method provided or by emailing us. Transactional, safety, account, and legal notices are not promotional communications.

5. Cookies and similar technologies

Cookies are small files stored on a device to support website functions, remember preferences, measure performance, and, when enabled, support analytics or advertising.

Our website may use:

Essential cookies

These support security, form submission, session management, consent preferences, and core website operation. They cannot generally be disabled through our website.

Analytics cookies

If enabled, analytics tools help us understand website traffic and usage. The information may include device, browser, page-view, and interaction data.

Advertising or marketing cookies

If enabled, advertising technologies may measure campaign performance or support audience-based advertising.

Non-essential analytics or advertising cookies should be activated only according to the consent choices available through the website where required.

6. Cookie choices

When a cookie preference tool is available, you may:

• accept cookies;
• reject non-essential cookies; or
• manage categories.

You may also control cookies through browser settings. Blocking some cookies may affect website functionality.

Where legally required and technically supported, we will respond to recognized opt-out preference signals.

7. How we disclose information

We may disclose information to:

• suppliers and manufacturers when necessary to quote, source, document, or fulfill a product requirement;
• carriers, warehouses, and logistics providers;
• payment processors and financial institutions;
• website hosting, email, cybersecurity, analytics, CRM, accounting, document, and IT service providers;
• professional advisers, including accountants, insurers, and attorneys;
• credit-reporting, reference-verification, financing, factoring, or collection providers when authorized or legally permitted;
• government authorities or other parties when required by law or necessary to protect rights, security, or property; and
• a successor or transaction participant in a merger, financing, reorganization, sale, or transfer of business assets.

Service providers are expected to use information only for the services they provide and to apply appropriate safeguards.

8. Sale and targeted advertising

Gulf Poly Pipe does not sell personal data for money.

If the website later uses a practice that applicable law treats as a sale of personal data or targeted advertising, we will update this Policy and provide any required notice and opt-out method.

9. Data retention

We retain information for as long as reasonably necessary for:

• the purpose for which it was collected;
• quotations and customer service;
• order and contract administration;
• tax, accounting, warranty, and recordkeeping requirements;
• dispute resolution;
• fraud prevention;
• security; and
• legal compliance.

Retention periods vary according to the type of record and applicable obligations. We may delete or deidentify information when it is no longer reasonably required.

10. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, email, or electronic system is completely secure. Do not send SSNs, bank account credentials, personal guarantees, or sensitive financial documents through a general contact form or ordinary unencrypted email unless Gulf Poly Pipe has specifically instructed you to use that method.

11. Privacy rights

Subject to applicable law and applicable exceptions, an individual may request:

• confirmation of whether we process personal data;
• access to personal data;
• correction of inaccurate personal data;
• deletion of personal data;
• a portable copy of personal data; or
• opt-out of targeted advertising, sale, or qualifying profiling.

A request may be sent to sales@gulfpolypipe.com with the subject line Privacy Request.

We may verify identity and authority before acting on a request. Authorized agents may be required to provide proof of authorization.

If we deny a request, you may appeal by replying with the subject line Privacy Appeal and explaining the basis for the appeal.

12. Texas residents

Where the Texas Data Privacy and Security Act applies, Texas residents may have rights concerning access, correction, deletion, portability, and opt-out choices, subject to statutory exceptions.

Gulf Poly Pipe will not discriminate against an individual for exercising an applicable privacy right.

13. Children’s privacy

This website is intended for business users and is not directed to children under 13. We do not knowingly collect personal data from children under 13 through the website.

14. Third-party links

The website may link to manufacturer, supplier, carrier, project, or other third-party websites. Their privacy practices are governed by their own policies, not this Policy.

15. Changes to this Policy

We may update this Policy to reflect changes in law, technology, vendors, or business practices. The revised version will show a new “Last updated” date.

16. Contact

Privacy questions or requests may be submitted to:

Gulf Poly Pipe LLC
Houston, Texas
Email: sales@gulfpolypipe.com
Phone: (346) 620-3993