Shipping and Delivery

Revision 2026-09-20.2. This revision applies prospectively when published and incorporated into a new accepted order. It does not amend previously accepted orders without the parties' written agreement. Request the applicable version at sales@gulfpolypipe.com.

This Shipping and Delivery Policy applies to business-to-business orders fulfilled by Gulf Poly Pipe LLC. It supplements the Sales Terms and Conditions. The accepted quotation or Order Acknowledgment controls if it expressly states different shipping terms.

1. Shipping terms shown on the order

The accepted Order Acknowledgment must separately identify the dispatch origin and destination, freight-price allocation, risk-transfer point, unloading responsibility, and included unloading time and detention terms.

Freight included allocates price only; it does not mean destination-risk delivery. The origin-risk rule in Section 11 must be disclosed in the acknowledgment and accepted before supplier commitment. An exception requires express written agreement. Delivery coordination does not create a customer-pickup service.

2. Delivery coordination

Orders are fulfilled by delivery to the location confirmed in the accepted quotation or Order Acknowledgment. Freight charges, delivery arrangements, and any service limitations are confirmed before order release.

Changes to this website do not amend the terms of an order already accepted in writing.

3. Gulf Poly Pipe-arranged freight

When Gulf Poly Pipe arranges freight, the quotation or Order Acknowledgment will state whether freight is included, prepaid and added, or invoiced separately.

Gulf Poly Pipe may arrange a commercially reasonable independent carrier, routing and equipment appropriate to the accepted shipment requirements. The Customer must disclose special handling, cargo-value, access and delivery restrictions before acceptance. Gulf Poly Pipe does not guarantee a carrier's estimated arrival time or assume the carrier's obligations merely by arranging or paying freight. This provision does not excuse Gulf Poly Pipe's own failure to exercise legally required care.

Freight charges do not include a promise of full-value cargo insurance. Carrier liability limits, declared value and cargo insurance are different. The Customer should arrange protection for risk it bears. If requesting Gulf Poly Pipe to arrange additional protection, the Customer must do so before shipment; coverage exists only when confirmed in writing with the insurer or carrier, covered value, exclusions, deductible, beneficiary and premium. A certificate alone is not confirmation that every loss is covered.

Carrier schedules remain subject to availability, hours-of-service rules, weather, traffic, mill loading, and other transportation conditions.

4. Delivered orders

For a delivered order, the Customer must provide:

• complete delivery address and site contact;
• accurate access instructions;
• legal and safe truck access;
• adequate turning, staging, and unloading space;
• any gate, security, appointment, or escort requirements;
• notice of road, bridge, height, weight, mud, or jobsite restrictions; and
• suitable unloading equipment and trained personnel.

Unless the accepted Order Acknowledgment says otherwise, Gulf Poly Pipe and the carrier are not responsible for unloading.

5. Delivery estimates

Quoted ship dates, delivery dates, and lead times are good-faith estimates, not guarantees, unless Gulf Poly Pipe expressly guarantees a date in a signed writing.

Lead time may begin only after all applicable conditions are satisfied, including:

• order acceptance;
• receipt of required deposit or payment;
• credit approval;
• final specification confirmation;
• approved submittals;
• supplier acknowledgment;
• confirmed release instructions; and
• complete delivery information.

6. Required-on-site dates

The Customer must disclose the actual required-on-site date before order acceptance. Gulf Poly Pipe is not responsible for a project deadline, shutdown, crew schedule, or liquidated-damages exposure that was not disclosed and expressly accepted in writing.

7. Unloading

The Customer is responsible for safe and prompt unloading unless the accepted order expressly includes unloading services.

The Customer must not require a driver to:

• enter an unsafe or unsuitable area;
• operate Customer equipment;
• climb on unsecured pipe;
• perform rigging not included in the carrier’s scope; or
• remain beyond a commercially reasonable unloading period without applicable charges.

Any included unloading period and detention rate or calculation method must be disclosed in the accepted order or accepted delivery arrangements before dispatch. Gulf Poly Pipe will provide available arrival/departure records and supporting carrier charges for an accessorial claim. No universal free-time allowance or hourly rate is implied by this policy.

8. Detention, demurrage, redelivery, and storage

The Customer is responsible for additional costs caused by:

• delayed unloading;
• missed appointments;
• inaccurate delivery information;
• unavailable personnel or equipment;
• unsafe site conditions;
• rejected delivery not caused by Gulf Poly Pipe;
• delivery-location changes;
• truck ordered but not used;
• redelivery;
• storage;
• split deliveries requested after order acceptance; or
• carrier detention or layover.

These charges may be invoiced after delivery even when freight was included, but only to the extent attributable to the Customer and supported by the agreed charging terms and available documentation. Amounts attributable to Gulf Poly Pipe's or its supplier's error are not automatically passed to the Customer.

9. Partial and multi-origin shipments

Orders may require multiple loads or origins. The accepted order must identify whether the quoted freight includes that delivery plan.

Customer-requested changes may result in additional documented freight subject to written approval before implementation. A split selected by Gulf Poly Pipe or its supplier does not automatically increase an agreed included-freight price. Any extra amount must follow an express allocation already accepted in the order or a written change accepted by the Customer.

10. Changes to shipping instructions

Delivery location, contact, appointment, timing, carrier, or routing changes must be submitted in writing.

A change is not effective until Gulf Poly Pipe confirms acceptance. The Customer is responsible for resulting freight, storage, reconsignment, detention, cancellation, or price differences.

11. Risk of loss

For shipment by an independent carrier, the default is FOB shipping point at the dispatch origin identified in the accepted Order Acknowledgment. That origin may be Gulf Poly Pipe's supplier or manufacturer for a direct shipment. Risk passes to the Customer when conforming goods are duly delivered to the carrier. Gulf Poly Pipe will provide available shipping documents and notice of dispatch. Freight payment, routing to the Customer's site and an estimated arrival date do not alone change the risk-transfer point.

If the accepted acknowledgment expressly states destination-risk delivery, risk remains with Gulf Poly Pipe until conforming goods are tendered at the named destination ready for unloading. Delivery performed by Gulf Poly Pipe itself, rather than an independent carrier, follows this destination rule unless a separate lawful written arrangement controls. Customer-caused refusal or delay of a conforming tender may shift risk and documented storage or redelivery costs as permitted by the agreement and law.

Risk transfer does not excuse Gulf Poly Pipe's own breach, improper tender, nonconforming supply, or negligence for which it remains legally responsible. Applicable rules concerning rejection and revocation remain relevant. The Customer is responsible for safe unloading when unloading is its agreed scope. Title and any security rights are separate from transit risk; these provisions do not create or perfect a security interest.

12. Inspection at receipt

The Customer must inspect the shipment before signing the delivery receipt.

The Customer should verify:

• pipe size;
• DR or SDR;
• joint or coil length;
• quantity;
• markings;
• visible condition;
• fittings and accessories; and
• documentation delivered with the load.

Visible damage, shortage, or discrepancy must be written on the carrier’s document before departure. The Customer should photograph the load and affected material.

13. Carrier claims

Preserve the affected material, packaging, banding, photographs and shipping documents. Record visible exceptions before signing the delivery receipt and notify Gulf Poly Pipe the same day where practicable. Submit written supporting evidence under the Returns, Cancellations and Claims Policy. Avoid further use of affected material when reasonably safe; permit inspection and follow written disposition instructions.

Where loss occurs while risk remains with Gulf Poly Pipe under the accepted order, Gulf Poly Pipe will address the Customer's supported claim under that order. Its responsibility to the Customer is not made contingent solely on a carrier's approval or reimbursement. The applicable resolution may include conforming replacement or a credit/refund for affected goods, subject to the accepted contract and law.

After risk validly passes, the Customer bears the transit loss and must pursue the responsible carrier or insurer with Gulf Poly Pipe's reasonable cooperation. Gulf Poly Pipe will supply available records and, where the transportation contract requires it to act as claimant, submit a supported claim or arrange an authorized assignment. No recovery is guaranteed. Gulf Poly Pipe will account for recoveries received for that Customer's loss without duplicate compensation. Notice to Gulf Poly Pipe is not necessarily a formal carrier claim and does not extend carrier or legal filing deadlines.

14. Unsafe or restricted conditions

Gulf Poly Pipe or the carrier may refuse to enter or unload at a location reasonably believed unsafe, inaccessible, illegal, or likely to damage equipment or property.

Documented alternate-delivery, waiting, return or storage costs will be allocated according to the accepted terms and the cause of the condition. The Customer is not automatically responsible for costs attributable to Gulf Poly Pipe's or its supplier's error.

15. Contact

Shipping questions should be directed to:

Gulf Poly Pipe LLC
Email: sales@gulfpolypipe.com
Phone: (346) 620-3993